Refund policy

Here's a professional Return & Refund Policy you can use for your DFNDSTAR Shopify Store:

Return & Refund Policy

Last Updated: June 2026

At DFNDSTAR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.

  • Items must have all original tags attached.

  • Items must be returned in their original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Swimwear and bikinis that have been worn, washed, or have hygiene liners removed.

  • Clearance or final sale items.

  • Gift cards.

  • Personalized or custom-made products.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was shipped.

If you need an exchange, please contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the item

  • Photos of the packaging (if applicable)

We will work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The wrong item was sent.

  • The product is defective.

Original shipping charges are non-refundable.

How to Start a Return

To request a return, please contact us at:

Email: support@dfndstar.com

Please include your order number and reason for the return.

Contact Us

If you have any questions about our Return & Refund Policy, contact us at:

support@dfndstar.com

DFNDSTAR.com

Before publishing, replace support@dfndstar.com with your actual customer support email if it's different.